Refund Policy

Overview

This Refund Policy outlines the conditions under which refunds may be issued for products or services purchased. The goal is to ensure fairness and transparency for all customers.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • The product was not delivered as described.
  • The product arrived damaged or defective.
  • An issue with the production of the item.

Requests that do not meet these criteria may not qualify for a refund.

Timeframe for Refund Requests

Refund requests must be submitted within 14 days of the purchase date. Requests made after this period may not be eligible.

Process for Requesting a Refund

To request a refund:

  1. Contact customer support with proof of purchase.
  2. Provide a detailed explanation of the issue.
  3. Include any relevant documentation or photos if applicable.

Once the request is received, it will be reviewed within 5–10 business days. Customers will be notified of the outcome via email.

Refund Method

Approved refunds will be processed using the original payment method. Depending on the payment provider, it may take 5–10 business days for the refund to appear in the account.

All Refunds Will Have To Be Approved First.

Contact Information

For questions or to initiate a refund request, contact customer support at:

info@ketchfireco.com

This policy is subject to change without prior notice. Please review it periodically for updates.